Refund Policy

Last updated: February 11, 2026

École Les Colombes deeply appreciates every donation received. This refund policy describes the conditions under which a refund may be granted.

General Policy

Donations made to École Les Colombes are considered voluntary contributions and are in principle non-refundable. However, we understand that errors can occur and we will handle each refund request on a case-by-case basis.

Eligible Refund Cases

A refund may be granted in the following situations:

• Double charge — If your account was charged twice for the same donation.
• Incorrect amount — If the amount charged differs from what you entered.
• Unauthorized transaction — If you did not authorize the transaction.
• Technical error — If a technical error resulted in a charge without donation confirmation.

How to Request a Refund

To request a refund:

• Send an email to info@ecolescolombes.ac.rw or ecolelescolombes1@gmail.com within 30 days of the transaction.
• Include your full name, the email address used for the donation, the amount, and the transaction date.
• Provide the transaction reference (sent to your email after the donation).
• Briefly describe the reason for your refund request.

Processing Time

Refund requests are processed within 7 to 14 business days after receiving the complete request. The refund will be made through the same payment method used for the original donation.

Non-Eligible Cases

Refunds will not be granted in the following cases:

• Change of mind after a valid voluntary donation.
• Request made more than 30 days after the transaction.
• Inability to verify the transaction.

Contact

For any questions about this policy or to submit a refund request: